The AI receptionist that books appointments straight into your EMR.
Zaya answers every call, 24/7/365. It verifies patients by name and date of birth, then books, reschedules, or cancels appointments in your EMR. Every call is logged as a telephone encounter for your team. You keep your phone number, and most clinics go live in about 2 weeks. We sign a BAA with every practice.
Works with eClinicalWorks · Epic · athenahealth · NextGen · Tebra · AdvancedMD · Elation · ModMed · DrChrono
Zaya Health Assistant
Success
Appointment Booked
Built by physicians. Designed for real clinic workflows.
The AI receptionist that books appointments straight into your EMR.
Zaya answers every clinic call 24/7, verifies patients by name and date of birth, books or reschedules in your EMR, and logs a telephone encounter for your team. Live in about 2 weeks. We sign a BAA with every practice.
Works with eClinicalWorks · Epic · athenahealth · NextGen · Tebra · AdvancedMD · Elation · ModMed · DrChrono
Zaya Health Assistant
Success
Appointment Booked
Built by physicians. Designed for real clinic workflows.
The front desk breaks under real call volume.
When the phones spike, your best staff still has limits.
High recruitment and training costs.
Finding and training quality front desk staff is expensive and time-consuming.
Frequent turnover and burnout
High-stress call volumes lead to staff exhaustion and constant rehiring cycles.
Missed calls = lost appointments
Peak hours overwhelm staff, causing missed opportunities and frustrated patients.
No coverage after hours
Evenings, weekends, and holidays leave patients without scheduling options.
Always-on patient communication,
without hold times.
Zaya Health provides direct, natural conversations instead of confusing phone menus.
Integrates with your EMR
What Zaya Health does on Every Call
The patient calls your number.
You keep your existing clinic number and forward calls to Zaya, for overflow during business hours, after hours, or both.
Zaya verifies the patient.
It confirms identity by name and date of birth before it touches the chart.
Zaya checks the schedule and acts.
It finds open slots, then books, reschedules, or cancels in your live EMR calendar, and texts the patient an SMS confirmation.
Your team gets the details.
Zaya adds a telephone encounter in the EMR and sends a message to your EMR, email, or protected messaging system. Calls that need a person go to your staff by live transfer.
What Zaya Health does on Every Call
Answer, verify, schedule, and confirm—completely automated.
Answer
Zaya answers every inbound call instantly, 24/7. No hold times, no busy signals, and zero button menus (IVR).
Instant pickup
24/7 coverage
No IVR menus
Verify
The AI identifies the patient and verifies their identity based on your clinic’s specific security rules and EMR data.
EMR Verification
Patient Authentication
Custom security rules
Schedule
Zaya finds open appointment slots and books the patient directly into your live EMR calendar—no manual entry needed.
Real-time availability
Direct EMR Booking
Automated entry
Confirm
The appointment is confirmed instantly, capturing any next steps or details your team needs before the patient arrives.
Instant SMS Sync
Detailed capture
Admin time saved
Verify
The AI identifies the patient and verifies their identity based on your clinic’s specific security rules and EMR data.
EMR Verification
Patient Authentication
Custom security rules
Confirm
The appointment is confirmed instantly, capturing any next steps or details your team needs before the patient arrives.
Instant SMS Sync
Detailed capture
Admin time saved
Answer
Instant pickup
24/7 coverage
No IVR menus
Zaya answers every inbound call instantly, 24/7. No hold times, no busy signals, and zero button menus (IVR).
Schedule
Zaya finds open appointment slots and books the patient directly into your live EMR calendar—no manual entry needed.
Real-time availability
Direct EMR Booking
Automated entry
Talk to Zaya
Experience the difference. Tap the microphone to start a natural conversation with our AI right now.
Tap to Speak
You'll need to allow microphone access to start the demo.
Built for the calls your team gets every day
Zaya Health doesn't just answer; it understands and acts directly within your EMR.
New patient scheduling
Collects key details, offers available options, books the visit.
Reschedule or Cancel
Patients can reschedule or cancel by phone, any time. Zaya updates the appointment in your EMR and logs the call for your team.
Appointment confirmations
Confirms details and reduces back-and-forth.
After-hours coverage
Books and answers questions when your office is closed. See how after-hours answering works
High call volume
Handles multiple conversations at once with no hold time.
Multilingual conversations
Supports patients who prefer another language.
Effortless Patient Communication
Vision: Make patient communication effortless through trusted voice AI.
Mission: Help clinics answer every call, schedule faster, reduce admin burden, and focus on patient care.
Built by physicians. Run by the Zaya Health team.
Zaya was designed with practicing physicians who know what a clinic phone line looks like at 8:01 AM on a Monday. The Zaya Health team maps your call flows, connects your EMR and stays with you after go-live.
Book a Demo
See exactly how Zaya Health will handle your calls.
What you'll see:
A live walkthrough of common call scenarios
How verification and scheduling rules work
How EMR-connected workflows support accuracy
Your rollout plan and next steps
Everything Zaya does on every call
Books in your EMR
Real-time availability and direct booking, with no double entry.
Reschedules and cancels
Patients change appointments without waiting on hold.
Verifies every caller
Name and date of birth verification, following your clinic's rules.
Logs telephone encounters
Every call is documented in the EMR for your team.
Sends messages where you work
Your EMR, email, or a protected messaging system.
SMS confirmations
Patients get a text confirming their appointment.
Live transfer to staff
Urgent or complex calls go straight to your team.
Unlimited simultaneous calls
No busy signals or hold queues, even at 8:01 AM on a Monday.
Many languages
Zaya talks with patients in the language they prefer.
24/7/365 coverage
Overflow during business hours, plus nights, weekends, and holidays.
Keep your number. Just forward your calls.
There's nothing to port and patients notice no change. Your current line simply rings through to Zaya when you want it to.
Simple pricing that scales with your practice
$249 per provider per month + $0.25 per minute of call time
- EMR booking, rescheduling, and cancellations
- Telephone encounters and staff messages
- SMS confirmations and live transfer
- 24/7/365 coverage, in many languages
- BAA signed with every practice
Frequently Asked Questions
Does Zaya replace my front desk staff?
No. Zaya takes routine calls and overflow so your team can focus on patients in the office. Calls that need a person are transferred live to your staff.
Does it use phone menus?
No. Callers speak naturally. There are no "press 1" menus.
Can it handle multiple calls at the same time?
Yes. Zaya handles unlimited simultaneous calls, so patients don't wait on hold.
Can patients book, reschedule, or cancel by phone?
Yes. Zaya verifies the patient by name and date of birth, then books, reschedules, or cancels directly in your EMR. The patient gets an SMS confirmation.
Is it available after hours?
Yes. Zaya answers 24/7/365, including nights, weekends, and holidays, and handles overflow during business hours.
Do I need a new phone number?
No. You keep your number and forward calls to Zaya.
What languages does Zaya speak?
Zaya talks with patients in many languages.
Which EMRs does Zaya work with?
eClinicalWorks, Epic, athenahealth, NextGen, Tebra, AdvancedMD, Elation, ModMed, and DrChrono. Ask us about yours.
Where do call notes go?
Zaya adds a telephone encounter in your EMR and can send a message to your EMR, email, or a protected messaging system.
How long does setup take?
About 2 weeks. We map your call flows, connect your EMR, and go live.
Is Zaya HIPAA compliant? Do you sign a BAA?
We sign a Business Associate Agreement with every practice and apply HIPAA safeguards to patient information. See HIPAA & BAA.
How much does it cost?
$249 per provider per month plus $0.25 per minute of call time.
Can I hear it first?
Yes. Call (713) 597-5176 any time.
AI voice receptionist for medical offices.
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Zaya Health supports administrative communication and scheduling. It does not provide medical advice.
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