FAQ

Frequently asked questions

Straight answers about how Zaya works for clinics. Prefer a live walkthrough? Call (713) 597-5176 or book a demo.

Book a demoCall (713) 597-5176

Getting started

How do we get started with Zaya?

Most practices keep their existing number, forward calls to Zaya, connect the EMR, and go live in about two weeks. We map your call flows and visit types with you before launch.

Do we need a new phone number?

No. You keep your clinic number and forward calls to Zaya.

Calls and coverage

When does Zaya answer calls?

Zaya answers 24/7/365, including nights, weekends, and holidays.

Can Zaya cover overflow during business hours?

Yes. The same setup covers overflow when your front desk is busy during business hours.

How many calls can Zaya handle at once?

Zaya handles unlimited simultaneous calls, so patients don't hit busy signals.

What languages does Zaya speak?

Zaya supports many languages, so patients can be helped in the language they are most comfortable with.

Scheduling and EMR

Can Zaya book, reschedule, and cancel appointments?

Yes. After verifying name and date of birth, Zaya books, reschedules, or cancels in your EMR and sends the patient an SMS confirmation.

Are calls documented in the EMR?

Every call is logged as a telephone encounter. See integrations for supported EMRs.

What happens when a person is needed?

Zaya transfers the call live to the staff member you designate.

Security and compliance

Is Zaya HIPAA compliant? Do you sign a BAA?

We sign a BAA with every practice and apply HIPAA safeguards to patient information Zaya handles. See security.

Pricing and billing

How much does Zaya cost?

$249 per provider per month plus $0.25 per minute. A provider is each physician, NP, or PA. Full detail is on pricing.

Still have questions?

Talk to Zaya on the demo line or book time with the Zaya Health team.

Book a demoCall (713) 597-5176

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Zaya Health supports administrative communication and scheduling. It does not provide medical advice.

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