AI receptionist vs answering service
A traditional answering service takes a message, and your team calls the patient back tomorrow. Zaya verifies the patient and books, reschedules, or cancels in your EMR while they are still on the phone.
What an answering service does vs what Zaya does
Answering service
Answers the phone, collects details, and leaves your staff a message or ticket to work the next morning.
Zaya
Verifies name and date of birth, checks your live schedule, books, reschedules, or cancels in your EMR, and sends an SMS confirmation.
The difference
Both can cover nights and weekends. With Zaya, the call ends as a completed chart action instead of a callback list.
Coverage without a new phone system
Keep your number
Forward overflow, after-hours, or both. Nothing changes for patients dialing your clinic.
24/7/365
Unlimited simultaneous calls, including weekends and holidays, with no hold queue.
Multilingual
Zaya talks with patients in many languages.
When a person should take the call
Live transfer
Calls that need a human transfer live to the staff member you designate.
Telephone encounters
Every call is logged as a telephone encounter so nothing is invisible to your team.
Book, reschedule, cancel
Routine scheduling is finished on the call, so staff time goes to the calls that need it.
EMR-connected, secure, simply priced
Your EMR
Zaya works with major EMRs, built by physicians for real clinic workflows. See integrations.
BAA and HIPAA
We sign a BAA with every practice and apply HIPAA safeguards to patient information. See security.
Simple pricing
$249 per provider per month plus $0.25 per minute. A provider is each physician, NP, or PA. See pricing.
See all comparisons · After-hours coverage · Pricing · EMR integrations
Frequently asked questions
Does an answering service book in our EMR?
Most traditional services take a message. Zaya books, reschedules, or cancels in your EMR after verifying the patient.
Can Zaya still transfer to staff?
Yes. Zaya transfers calls live to the staff member you designate whenever a person is needed.
Do we need a new number?
No. You keep your clinic number and forward calls to Zaya.
Is Zaya only for after hours?
No. The same setup covers overflow during business hours and answers 24/7/365.
How much does it cost?
$249 per provider per month plus $0.25 per minute. A provider is each physician, NP, or PA.
Do you sign a BAA?
Yes. We sign a BAA with every practice and apply HIPAA safeguards to patient information.
Can Zaya Health answer several calls at the same time?
Yes. Zaya Health supports unlimited simultaneous calls. Its AI answering service for medical offices answers 24/7/365 and can also handle overflow during business hours.
Can Zaya Health answer calls in multiple languages?
Yes. Zaya Health is multilingual and can book, reschedule, or cancel appointments in the EMR and send SMS confirmations.
Does Zaya Health provide medical advice?
No. Zaya Health does not give medical advice. It can live transfer calls to staff. For emergencies, dial 911.
Hear it for yourself
Call the Zaya demo line any time, or book a walkthrough with the Zaya Health team.
AI voice receptionist for medical offices.
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Zaya Health supports administrative communication and scheduling. It does not provide medical advice.
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