AI receptionist vs hiring front-desk staff
Hiring adds people in the office. It does not by itself cover nights, holidays, or a sudden spike of simultaneous calls. Zaya takes the repetitive phone work your team cannot get to and hands back anything that needs a person.
What hiring does vs what Zaya does
Hiring
In-person check-in, complex conversations, and relationships with your patients. Those stay with your staff.
Zaya
Unlimited simultaneous calls, 24/7/365 coverage, overflow during busy hours, and EMR booking after name and date-of-birth verification.
The difference
A new hire answers one call at a time during their shift. Zaya picks up every call at once, any hour, so your team is not pulled off the patients in front of them.
Working together
Keep your number
Forward overflow, after-hours, or both. Your team answers what they can; Zaya takes the rest.
Live transfer
Calls that need a person transfer live to the staff member you designate.
Telephone encounters
Every call is logged as a telephone encounter, with SMS confirmations sent to patients.
Phone work Zaya finishes
Book, reschedule, cancel
Zaya checks your live schedule and completes the change in your EMR on the call.
Multilingual
Zaya talks with patients in many languages.
Nights and holidays
Coverage continues when the office is closed, without extra shifts.
EMR-connected, secure, simply priced
Your EMR
Zaya works with major EMRs, built by physicians for real clinic workflows. See integrations.
BAA and HIPAA
We sign a BAA with every practice and apply HIPAA safeguards to patient information. See security.
Simple pricing
$249 per provider per month plus $0.25 per minute. A provider is each physician, NP, or PA. See pricing.
See all comparisons · After-hours coverage · Pricing · EMR integrations
Frequently asked questions
Does Zaya replace our front desk?
No. Zaya handles overflow and after-hours scheduling work and transfers to your staff when a person is needed.
Can Zaya work during business hours?
Yes. Overflow coverage during business hours is part of the same setup.
Does it book in our EMR?
Yes. After verifying name and date of birth, Zaya can book, reschedule, or cancel in your EMR.
Do we keep our phone number?
Yes. You keep your clinic number and forward calls to Zaya.
How much does it cost?
$249 per provider per month plus $0.25 per minute. A provider is each physician, NP, or PA.
Do you sign a BAA?
Yes. We sign a BAA with every practice and apply HIPAA safeguards to patient information.
Hear it for yourself
Call the Zaya demo line any time, or book a walkthrough with the Zaya Health team.
AI voice receptionist for medical offices.
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Zaya Health supports administrative communication and scheduling. It does not provide medical advice.
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