After-hours answering service that books straight into your EMR
When your office closes, your phones keep ringing. Zaya is an AI after-hours answering service built by physicians. It answers every call, 24/7/365, verifies the patient, and acts in your EMR so the work is done before your team arrives in the morning.
What happens when a patient calls after hours
Keep your number
After hours, calls forward to Zaya, which answers right away with no phone menu and no hold queue.
Book, reschedule, cancel
Zaya verifies name and date of birth, checks your live schedule, acts in your EMR, and sends an SMS confirmation.
Documented and routed
Every call is a telephone encounter in your EMR, with a message to your team. On-call needs go via live transfer.
Why an EMR-connected after-hours service is different
A traditional after-hours answering service takes a message, and someone still has to call the patient back. Zaya does the scheduling itself, inside your EMR, while the patient is on the phone. Works with eClinicalWorks, Epic, athenahealth, NextGen, Tebra, AdvancedMD, Elation, ModMed, and DrChrono. See integrations or compare Zaya to answering services. Wondering how this compares with a call center? See our AI medical answering service comparison.
Built for nights, weekends, holidays, and overflow
Unlimited simultaneous calls
A holiday surge doesn't produce busy signals.
Multilingual
Zaya talks with patients in many languages.
Daytime overflow too
The same service covers overflow when your front desk is busy.
Frequently asked questions
Is Zaya available every night, weekend, and holiday?
Yes. Zaya answers 24/7/365.
Do we need a new phone number for after-hours coverage?
No. You keep your clinic number and forward calls to Zaya after hours.
Can Zaya book appointments after hours, or only take messages?
Zaya verifies the patient by name and date of birth, then books, reschedules, or cancels directly in your EMR, and sends the patient an SMS confirmation.
What happens with calls that need a person?
Zaya transfers them live to the staff member you designate, and logs the call as a telephone encounter.
How much does after-hours coverage cost?
$249 per provider per month plus $0.25 per minute. A provider is each physician, NP, or PA.
Is it HIPAA compliant?
We sign a BAA with every practice and apply HIPAA safeguards to patient information.
What happens when several patients call at the same time?
Zaya Health supports unlimited simultaneous calls. Its AI medical answering service also handles call overflow during business hours.
Can an AI answering service for medical offices help patients change existing appointments?
Yes. Zaya Health can reschedule or cancel appointments in the EMR and send SMS confirmations.
Does your AI answering service for doctors support more than one language?
Yes. Zaya Health's AI medical receptionist is multilingual, with call answering available 24/7/365.
Hear it for yourself
Call the Zaya demo line any time, or book a walkthrough with the Zaya Health team.
Compare · Pricing · Integrations · Security
AI voice receptionist for medical offices.
NAVIGATE
SOLUTIONS
SPECIALTIES
CONNECT
Transform your Practice
See how Zaya Health can help your clinic today.
Zaya Health supports administrative communication and scheduling. It does not provide medical advice.
© 2026 Zaya Health. All rights reserved.