Medical call overflow that answers when every line is busy
Your front desk can only take one call at a time. When phones spike at opening, after lunch, or on Monday morning, Zaya picks up the calls your team can't get to and finishes the scheduling work in your EMR.
How overflow works with Zaya
Keep your number
Overflow calls forward from your clinic number to Zaya when your staff are already on the phone. Your team answers what they can; Zaya takes the rest.
No second queue
Zaya handles unlimited simultaneous calls, so overflow callers are answered right away instead of hearing hold music or voicemail.
Verified scheduling
Zaya verifies name and date of birth, checks your live schedule, and books, reschedules, or cancels, with an SMS confirmation.
Your team stays in the loop
Telephone encounters
Every overflow call is documented as a telephone encounter in your EMR, so staff can see what Zaya did.
Live transfer
When a caller needs a person, Zaya transfers the call live to the staff member you designate.
Multilingual
Zaya talks with patients in many languages, so routine calls get finished no matter who calls.
The same setup also answers 24/7/365. See after-hours answering.
EMR-connected, secure, simply priced
Your EMR
eClinicalWorks, Epic, athenahealth, NextGen, Tebra, AdvancedMD, Elation, ModMed, and DrChrono. See integrations.
Live in about two weeks
We sign a BAA with every practice, and Zaya is built for HIPAA. See security.
Pricing
$249 per provider per month plus $0.25 per minute. A provider is each physician, NP, or PA. See pricing.
Compare Zaya to answering services and other AI receptionists
Frequently asked questions
When does Zaya pick up overflow calls?
During business hours, calls forward from your existing number to Zaya when your staff are busy. You decide the forwarding rules.
How many overflow calls can Zaya handle at once?
Unlimited simultaneous calls.
Can Zaya schedule, or only take messages?
Zaya books, reschedules, and cancels directly in your EMR after verifying the patient by name and date of birth.
Can a caller still reach a person?
Yes. Zaya transfers calls live to your staff when needed.
How are overflow calls documented?
Each call is logged as a telephone encounter in your EMR.
What does overflow coverage cost?
$249 per provider per month plus $0.25 per minute. A provider is each physician, NP, or PA.
Hear it for yourself
Call the Zaya demo line any time, or book a walkthrough with the Zaya Health team.
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AI voice receptionist for medical offices.
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Zaya Health supports administrative communication and scheduling. It does not provide medical advice.
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