AI Receptionist for AdvancedMD Practices

By The Zaya Health team

AdvancedMD gives private practices one cloud platform for scheduling, EHR, billing, and patient engagement. What it can't do on its own is pick up the phone. Zaya can. Zaya is an AI voice receptionist built by physicians that answers every incoming call immediately, talks with patients naturally instead of through button menus, verifies the caller, and handles scheduling at any hour.

Book a demo to see Zaya on calls modeled on your AdvancedMD schedule.

How Zaya connects to AdvancedMD

Zaya connects to AdvancedMD through its own proprietary integration software. Zaya works alongside AdvancedMD as your practice already uses it, so your team keeps its existing schedule, templates, and workflows. We set up and test the connection for your practice during onboarding, so there is nothing for your staff to build.

What Zaya does inside AdvancedMD

Book. Zaya reads real-time availability on the AdvancedMD scheduler, applies your appointment types, columns, and provider rules, and books the patient's choice. Appointments are booked directly in the live schedule.
Reschedule. Zaya moves an existing appointment to a new time that fits the same rules and frees the original slot.
Cancel. Zaya confirms and cancels the appointment so the time is available for other patients right away.
Verify the patient. Before discussing or changing anything, Zaya verifies the caller by name and date of birth.
Messages. Refill requests, billing questions, and callback requests are captured in a structured summary. Messages can go directly into AdvancedMD as telephone encounters, be emailed to staff, or be viewed in a protected, secure portal.

Every call wraps up with a recap and optional SMS confirmation.

Common front-desk problems for AdvancedMD practices

Front desk doubling as billing desk. AdvancedMD practices often have the same staff answering appointment calls and statement questions. Zaya takes scheduling calls end to end and organizes billing questions for follow-up.
Behavioral health session churn. Mental health practices see frequent session changes and late cancellations. Zaya handles them the moment the patient calls, so open time can be reused.
Physical therapy plan-of-care scheduling. PT clinics book series of visits, and patients call often to move them. Zaya keeps up without tying up the front desk.
Multiple providers, multiple columns. Getting the right provider, room, or resource column right is a skill that takes new staff time to learn. Zaya follows the rules configured at setup.
After-hours and lunch-hour gaps. Calls that come in when the office is closed become a morning callback list. Zaya answers them as they arrive.
High recruiting and training costs. Every new hire needs AdvancedMD training. Zaya's scheduling logic doesn't walk out the door.

Setup steps

Map your workflows. We review your call types, visit types, provider rules, and how your team wants messages delivered.
Connect AdvancedMD. Zaya's integration software is connected to AdvancedMD and your phone line, then we test patient verification, scheduling, and message routing.
Go live. Zaya starts answering calls on the coverage you choose, such as after hours, overflow, or every call. Setup typically takes about two weeks from kickoff to go-live.
Tune and expand. Your team reviews call summaries, and we adjust call handling as your needs change.

Built by physicians

Zaya was built by physicians who know how a busy clinic phone line really works: triage, privacy, and the scheduling rules that live in a front-desk team's heads. That clinical perspective shapes how Zaya handles calls for AdvancedMD practices.

Specialties

AdvancedMD offers specialty-specific tools for behavioral health and physical therapy, alongside general medical practices. Zaya call flows can be configured for:

Mental and behavioral health: recurring therapy sessions, psychiatry follow-ups, and calls handled with discretion.
Physical therapy: plan-of-care visit series and frequent reschedules.
Primary care and internal medicine: sick visits, physicals, and follow-ups.
Specialty medical practices: referral intake and visit types with defined durations.

HIPAA and privacy

Zaya signs a Business Associate Agreement (BAA) with every client and has HIPAA safeguards in place. Callers are verified by name and date of birth before any appointment details are discussed or changed, and messages can be viewed by staff in a protected, secure portal.

Zaya supports administrative communication and scheduling. It does not provide medical advice. Callers with a medical emergency should dial 911.

FAQ

Does Zaya integrate with AdvancedMD?

Yes. Zaya connects to AdvancedMD through its own proprietary integration software and works alongside AdvancedMD to verify patients by name and date of birth, check the live schedule, and book, reschedule, or cancel appointments.

Can Zaya handle behavioral health calls appropriately?

Yes. Zaya handles scheduling calls calmly and discreetly, verifies identity before discussing appointments, and routes clinical or urgent concerns according to your policy.