AI Receptionist for DrChrono Practices

 

By The Zaya Health team

DrChrono, now DrChrono by EverHealth, is known for mobile-first charting on iPad and iPhone, and for an open API that many smaller practices rely on. Charting may happen on a tablet, but patients still call. Zaya is an AI voice receptionist designed by physicians. It answers every call instantly, speaks naturally instead of using phone menus, verifies the caller, and handles scheduling around the clock.

Book a demo to hear Zaya handle calls for a DrChrono practice.

How Zaya connects to DrChrono

Zaya connects to DrChrono through its own proprietary integration software. Zaya works alongside DrChrono as your practice already uses it, so your team keeps its existing schedule, templates, and workflows. We set up and test the connection for your practice during onboarding, so there is nothing for your staff to build.

What Zaya does inside DrChrono

• Book. Zaya checks the DrChrono calendar for the right provider, office, and exam room, and books the patient's chosen time. Appointments are booked directly in the live schedule.
• Reschedule. Zaya moves an existing appointment to a new time that follows your rules and frees the original slot.
• Cancel. Zaya confirms the visit and cancels it right away, so the time can be booked by another patient.
• Verify the patient. Before discussing or changing anything, Zaya verifies the caller by name and date of birth.
• Messages. Refill requests, billing questions, and callback requests are captured in a structured summary. Messages can go directly into DrChrono as telephone encounters, be emailed to staff, or be viewed in a protected, secure portal.

Each call ends with a recap, and Zaya can send an SMS confirmation.

Common front-desk problems for DrChrono practices

• Providers who also run the business. Many DrChrono practices are small, and the physician or chiropractor may also be the practice manager. Every call they take is time away from patients. Zaya takes those calls.
• Recurring visit schedules. Chiropractic, functional medicine, and therapy practices book recurring visits that patients change often. Zaya handles changes immediately.
• Practitioners away from the desk. With mobile charting, providers move between rooms. But a moving provider can't answer a ringing phone. Zaya picks up every time.
• New-patient calls from online searches. Small practices depend on new patients who find them online and call to ask questions before booking. Zaya answers, collects their details, and offers times.
• After-hours demand. Patients often call after work. Zaya answers 24/7, including weekends.
• No budget for a second receptionist. Instead of hiring for peak hours, practices can let Zaya absorb overflow with unlimited simultaneous calls.

Setup steps

1. Map your workflows. We review your call types, visit types, provider rules, and how your team wants messages delivered.
2. Connect DrChrono. Zaya's integration software is connected to DrChrono and your phone line, then we test patient verification, scheduling, and message routing.
3. Go live. Zaya starts answering calls on the coverage you choose, such as after hours, overflow, or every call. Setup typically takes about two weeks from kickoff to go-live.
4. Tune and expand. Your team reviews call summaries, and we adjust call handling as your needs change.

Built by physicians

Zaya was built by physicians who know how a busy clinic phone line really works: triage, privacy, and the scheduling rules that live in a front-desk team's heads. That clinical perspective shapes how Zaya handles calls for DrChrono practices.

Specialties

DrChrono serves many specialties, with specific templates and workflows for chiropractic, integrative and functional medicine, and behavioral health. Zaya can be configured for:

• Chiropractic: recurring adjustment visits, new-patient intake calls, and frequent reschedules.
• Functional and integrative medicine: longer initial consults, follow-ups, and program-based visits.
• Behavioral health and counseling: recurring sessions and discreet call handling.
• Primary care and other small specialty practices: sick visits, wellness exams, and follow-ups.

 

HIPAA and privacy

Zaya signs a Business Associate Agreement (BAA) with every client and has HIPAA safeguards in place. Callers are verified by name and date of birth before any appointment details are discussed or changed, and messages can be viewed by staff in a protected, secure portal.

Zaya supports administrative communication and scheduling. It does not provide medical advice. Callers with a medical emergency should dial 911.

FAQ

Does Zaya integrate with DrChrono?

Yes. Zaya connects to DrChrono through its own proprietary integration software and works alongside DrChrono to verify patients by name and date of birth, check the live schedule, and book, reschedule, or cancel appointments.

Does Zaya work for chiropractic practices?

Yes. Zaya handles recurring visit scheduling, reschedules, and new-patient calls for chiropractic offices.

Can Zaya answer calls when we're with patients?

Yes. Zaya answers every call instantly, including several at once, so you can stay focused on the patient in front of you.

Does Zaya replace our staff?

No. Zaya handles routine calls so your team can focus on in-person care.

How do we get started?

Book a demo. We'll show call scenarios and plan your DrChrono rollout.