AI Receptionist for ModMed Specialty Practices

By The Zaya Health team

ModMed (Modernizing Medicine) builds specialty-specific software, with EMA for fields such as dermatology, ophthalmology, orthopedics, and otolaryngology, and gGastro for gastroenterology. Specialty practices get specialty-sized phone problems: complex visit types, procedure scheduling, and patients calling about everything from a mole check to a post-op question. Zaya is an AI voice receptionist built by physicians. It answers every call instantly, talks naturally instead of through phone menus, verifies the caller, and handles scheduling 24/7 using your practice's rules.

Book a demo to see Zaya handle calls for your specialty.

How Zaya connects to ModMed

Zaya connects to ModMed through its own proprietary integration software. Zaya works alongside ModMed as your practice already uses it, so your team keeps its existing schedule, templates, and workflows. We set up and test the connection for your practice during onboarding, so there is nothing for your staff to build.

What Zaya does inside ModMed

• Book. Zaya finds openings that match the provider, location, and visit type, whether that's a new-patient consult, a procedure, or a follow-up, and books the caller's choice into ModMed. Appointments are booked directly in the live schedule.
• Reschedule. Zaya moves appointments while respecting visit-type length and provider rules, then releases the original time.
• Cancel. Zaya confirms and cancels the appointment so it can be refilled. This matters most for procedure slots, which are expensive to leave empty.
• Verify the patient. Before discussing or changing anything, Zaya verifies the caller by name and date of birth.
• Messages. Refill requests, billing questions, and callback requests are captured in a structured summary. Messages can go directly into ModMed as telephone encounters, be emailed to staff, or be viewed in a protected, secure portal.

Zaya recaps each call and can send an SMS confirmation, including any preparation details your team wants patients to hear.

Common front-desk problems for ModMed practices

• Visit types that are easy to get wrong. A full-body skin exam, a biopsy follow-up, and a cosmetic consult each need different time and staff. Ophthalmology visits may need dilation time or specific testing equipment. Zaya applies the visit-type rules you define on every call.
• Referral-heavy new patients. Specialty practices depend on referrals from primary care. If a referred patient reaches voicemail, they may book elsewhere. Zaya answers immediately and captures the referral details your team needs.
• Long waits for new-patient slots. When the next new-patient opening is weeks out, cancellations are valuable. Zaya cancels and reschedules in real time so freed slots can be offered quickly.
• Post-op and post-procedure calls. Orthopedic, ENT, and plastic surgery practices field calls after procedures. Zaya routes clinical questions to nurses per your policy and handles the scheduling part itself.
• Cosmetic and medical lines on one phone. Aesthetic dermatology and plastic surgery practices handle consult inquiries alongside medical visits. Zaya distinguishes the request and routes it correctly.
• Busy surgical schedules. Front desks in procedural specialties juggle surgery scheduling with routine calls. Zaya takes the routine calls.

Setup steps

1. Map your workflows. We review your call types, visit types, provider rules, and how your team wants messages delivered.
2. Connect ModMed. Zaya's integration software is connected to ModMed and your phone line, then we test patient verification, scheduling, and message routing.
3. Go live. Zaya starts answering calls on the coverage you choose, such as after hours, overflow, or every call. Setup typically takes about two weeks from kickoff to go-live.
4. Tune and expand. Your team reviews call summaries, and we adjust call handling as your needs change.

Built by physicians

Zaya was built by physicians who know how a busy clinic phone line really works: triage, privacy, and the scheduling rules that live in a front-desk team's heads. That clinical perspective shapes how Zaya handles calls for ModMed practices.

Specialties

ModMed's EMA covers allergy, dermatology, OB/GYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology, and gGastro covers gastroenterology. Zaya's call flows can reflect how each books:

• Dermatology: medical skin checks, biopsy follow-ups, and cosmetic consultations.
• Ophthalmology: comprehensive exams, post-op visits, and testing-dependent appointments.
• Orthopedics: new injuries, post-op follow-ups, and injection visits.
• Otolaryngology (ENT): referrals, procedure follow-ups, and allergy-related visits.
• Gastroenterology: consults and procedure-related scheduling.
• Plastic surgery, podiatry, urology, pain management, allergy, and OB/GYN: visit-type-specific booking and post-procedure routing.

HIPAA and privacy

Zaya signs a Business Associate Agreement (BAA) with every client and has HIPAA safeguards in place. Callers are verified by name and date of birth before any appointment details are discussed or changed, and messages can be viewed by staff in a protected, secure portal.

Zaya supports administrative communication and scheduling. It does not provide medical advice. Callers with a medical emergency should dial 911.

FAQ

Does Zaya integrate with ModMed EMA?

Yes. Zaya connects to ModMed through its own proprietary integration software and works alongside ModMed to verify patients by name and date of birth, check the live schedule, and book, reschedule, or cancel appointments.

Can Zaya handle cosmetic consultation calls?

Yes. Zaya can tell a cosmetic inquiry from a medical visit and route or book it according to your practice's rules.

Will Zaya book the right visit type and length?

Yes. We configure your visit types, durations, and constraints during setup, and Zaya only offers appointments that fit.

What about post-op questions?

Zaya routes clinical questions to your nurses or on-call line per your policy. It does not give medical advice.

Can Zaya help fill cancellations?

When a patient cancels with Zaya, the slot is released right away so your team can refill it.

How do we start?

Book a demo. We'll walk through your specialty's call scenarios and plan your ModMed rollout.